Frequently Asked Questions

What does organic coffee mean?

Organic coffees are grown intentionally without the use of pesticides or herbicides. A third-party certifier is hired to monitor the growing and often assists the farmer in carrying out the most cost effective and socially responsible methods of producing their crop. All of our coffees and teas are Certified Organic. To learn more, check out our Organic FairTrade section.

When are your coffees roasted?

All of our coffees are roasted to order on a daily basis, ensuring only the freshest beans make their way to you! To learn more, check out our Roasting page!

What is the roast level and taste profile?

Roasting is a heat process that turns 'green coffee' into fragrant, dark brown beans. Roasting brings out the aroma and flavor that is locked inside the green coffee beans. Roasting is both an art and a science - a matter of seconds is the difference between perfection and destruction. We roast all our coffees to enhance the unique qualities already existing in the green coffee beans before a roast, so each coffee is roasted a bit different than another. Lighter roast levels tend to indicate fruitier and brighter tasting notes. Darker roast levels tend to indicate a fuller-body with bolder tasting notes. Like any kind of organic produce, no coffee is the same. The best way to determine the differences that matter most to you is to take the time to brew a pot of each roast to see which qualities stand out about them. Don't think you have to pick a side - you'd be surprised what comes through in each coffee.

All tasting/flavor notes listed are naturally present in the coffee bean itself and proper roasting helps to bring them out. Similar to how wines have different flavor notes based on the grape varietals and the regions where they are grown. Since we value organic standards so highly, we do not add any flavoring to our coffees. To guarantee the consistency of our roasts and these flavors, we have two certified Q-Graders here to cup and taste every batch off the roaster! To learn more, check out our Quality page!

How are your decafs processed?

Our decafs are Mountain Water processed. This is a very similar process to the Swiss Water in that they do not use harmful chemicals, only water. Swiss Water is the trademarked name used by the company based in Canada. Mountain Water processing happens in Mexico using water from the highest mountain (Pico de Orizaba).

What is the best way to prepare coffee?

Check out our Brew Guides to learn more.

Is your coffee Bird-Friendly?

All of our coffees are Fair Trade and Organic. Part of why we love working with organic farmers is their dedication to quality and awareness of how they are impacting the environment. We understand and value the importance of birds as well and are careful in our selection of partnerships. Trees and shade are an important part of producing high quality coffee. This ensures that the coffee fruit can ripen slowly and help to develop the complexity of the final cup. We have personally visited most of the farms that we work with and continue to on a yearly basis to make sure that they are operating to our standards. 

Is your coffee Shade Grown?

Trees and shade are an important part of producing high quality coffee. This ensures that the coffee fruit can ripen slowly and help to develop the complexity of the final cup. We have personally visited most of the farms that we work with and continue to on a yearly basis to make sure that they are operating to our standards. 

Is your coffee Gluten Free? Dairy Free? Nut Free

All of our coffees are gluten free, however, we are not a certified gluten free facility. There are no other products roasted or processed in our facility.

Is your packaging recyclable?

Our current bags are not recyclable or compostable, but are the best for ensuring freshness. We are constantly conducting staling tests with many different bag materials (seems like compostable products are growing faster in bag options) in the hope of finding a package that meets our quality standards while also offering a more sustainable option. So far, none of these bags has worked as well to preserve freshness, but we're hopeful that package technology will continue to improve (we have seen big improvement the last year and a half). Please know that this is a top of mind issue as is preserving the integrity of the coffee that has passed through so many hands, and we will keep you posted on any new developments!

How much caffeine is in your coffee?

The typical cup of brewed coffee (8oz size) will have an average of 95mg of caffeine (with a range of about 70-140 depending on where the coffee came from, varietal, etc).  

Is your coffee mold free?

We have done a water activity test on our main coffee line, and all of them scored below .6, which is the level where no mold can grow.

When will I receive my order?

We try to have the freshest product available and sometimes are able to process and ship your order the same day. Typically 3-5 business days are standard to fulfill orders. Contact Us for any additional inquires concerning your order.

Damaged Amazon package?

Please let Amazon know that your package is damaged, they will issue you a refund for your order. You can then either replace by re-ordering through them or through our website. We can offer you free shipping with the code: WICKEDSORRY