You can always contact us for any questions about your order at our email orders@wickedjoe.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item from what you ordered, so that we can evaluate the issue and make it right.  Please take photos for documentation purposes when items are damaged of the product AND the box from multiple sides and send them with your email.  Because we pride ourselves on shipping out freshly roasted coffee, we may determine not to replace an order that was delivered and not inspected/reported on after an extended time period.

Lost packages must have a claim filed before we can submit a replacement order.  If your package shows it was shipped and has not arrived in 15 days please let us know so we can created a ticket with the shipping provider, and then submit a replacement order.

Returns
We do not accept returns for our organic coffee once it has left our production facility. Please get in touch if you have questions or concerns about your specific item and whether or not it can be replaced due to damaged or incorrect items received from the original order.  We do not replace packages that have been stolen - for this a claim with the shipping provider must be placed.

Cancellations

If you need to cancel your order please do so immediately as we sometimes ship orders the same day.  We do not actually charge your account until the order ships, the funds are just "captured" so you have not been charged yet.  When your order is officially cancelled it can take some time for your bank or credit card company to process and delete the transaction capture but please contact us if it's been over 10 days. 

Depending on your preferences, you’ll receive an email, mobile app notification, or RSS notification every time your order has been received.

Please notify us within 24 hours of changes to your order.

Orders processed here will take 3-5 business days to ship.

Delivery details will be provided in your confirmation email to track your order delivery.

Customers cannot file a claim until 15 days have passed from shipment date. That is when a package is deemed "lost".

You can then personally file a claim on the shipping providers website for reimbursement, providing them with your sales order and tracking. Please let us know when you have filed a claim with the ticket ID if a replacement order is needed.

We do not have any control of shipment details after the package has left our facility and are not responsible for mail theft.

Customers can also go on to the providers site and put contact information in for email/text updates as the package moves to it's destination.

Please reach out to us through our "Contact Us" page and let us know your order number. We will get back to you if we can still make changes before your order ships.

We cannot accept returns of your order if the order was placed incorrectly (ie. wrong grind chosen). Please check your order placement confirmation email to make sure the product ordered is correct.

If you are unsatisfied with our coffee that was purchase somewhere other than our website, please return the product to the original vendor for a replacement or refund.

If no resolution is achieved, please reach out to us through our "Contact Us" page and let us know your issue and include your proof of purchase receipt.

Please take photo's immediately of the box, inside and outside and the damages to your items. You can file a claim for damages with the shipping provider (USPS, UPS etc.) yourself on their site. You must have DOCUMENTATION of the damages to file a claim.

If you need a copy of shipping label we can provide one.

We can also provide assistance with your claim if needed, but will need to receive an email of the photo's to orders@wickedjoe.com.

Please provide the sales order number.

All of our coffees are 100% Organic Certified. This means they come from farmers and cooperatives who are dedicated to improving the

biodiversity of their farms. This also means many of our coffees are shade grown on small-scale farms.

This helps ensure the environments these coffees are produced in are as biodiverse as possible, offering habitat for birds and many other

species. To be Certified Bird Friendly, we would have to get certification from the Smithsonian Institute. The current list of farms cooperatives

with this accreditation is very limited.

Given the number of farms and cooperatives from around the world that we source from, we are not able to use their seal on our products.

Our coffee is roasted daily so your order will arrive with the freshest batch possible. To learn more check out our ROASTING page.