Depending on your preferences, you’ll receive an email, mobile app notification, or RSS notification every time your order has been received.

Please notify us within 24 hours of changes to your order.

Orders processed here will take 3-5 business days to ship.

Delivery details will be provided in your confirmation email to track your order delivery.

Customers cannot file a claim until 18 days have passed from shipment date. That is when a package is deemed "lost".

You can then personally file a claim on the shipping providers website for reimbursement, providing them with your sales order and tracking.

We do not have any control of shipment details after the package has left our facility and are not responsible for mail theft.

Customers can also go on to the providers site and put contact information in for email/text updates as the package moves to it's destination.

Please reach out to us through our "Contact Us" page and let us know the order number and we will get back to you.

If you are unsatisfied with our coffee that was purchase somewhere other than our website, please return the product to the original vendor for

replacement or refund.

If no resolution is achieved, please reach out to us through our "Contact Us" page and let us know your issue and include your proof of purchase receipt.

Please take photo's immediately of the box, inside and outside and the damages to your items. You can file a claim for damages with the shipping provider (USPS, etc.) yourself on their site.

We can provide assistance with your claim if needed, but will also need you to email the photo's to orders@wickedjoe.com along with your sales order number.

All of our coffees are 100% Organic Certified. This means they come from farmers and cooperatives who are dedicated to improving the

biodiversity of their farms. This also means many of our coffees are shade grown on small-scale farms.

This helps ensure the environments these coffees are produced in are as biodiverse as possible, offering habitat for birds and many other

species. To be Certified Bird Friendly, we would have to get certification from the Smithsonian Institute. The current list of farms cooperatives

with this accreditation is very limited.

Given the number of farms and cooperatives from around the world that we source from, we are not able to use their seal on our products.

Our coffee is roasted daily so your order will arrive with the freshest batch possible. To learn more check out our ROASTING page.

You can sell and accept payments in many currencies, depending on what payment provider (also known as third party payment processors or payment gateways) you use.